FAQs & SUPPORT

Have a question or concern? We'll do our best to assist you.
Choose from the three categories below to get started.

FAQs

For specific questions regarding BeerTender®,
Heineken® DraughtKegTM and basic troubleshooting, click here.

HEINEKEN DRAUGHTKEG SUPPORT

For any and all Heineken DraughtKeg questions not addressed in the FAQs, call 1.888.434.6353,
Monday – Friday, 9am – 8pm EST or email beertender@qualitycustomercare.com

BEERTENDER SUPPORT

For any and all BeerTender questions not addressed in the FAQs, click here.
Or call Krups® BeerTender customer service: 1.866.232.0788, Monday – Friday, 8am - 6:30pm EST.
Please have your BeerTender available when you call, as the customer
service representative may need information printed on the back of the machine.

PR CONTACTS

For media inquires regarding Heineken or Krups, please contact:

Krups and T-fal– Groupe SEB
Michele Lupton
(973) 736-0300 x 118
mlupton@us.groupeseb.com

Heineken - MS&L
Will Cutrone
212.468.3040
Will.Cutrone@mslpr.com

HEINEKEN® KRUPS®